British Telecom Off Campus Drive 2018 | Apprentice Service Desk Analyst |B.E/B.Tech/B.Sc/BCA |Freshers

British Telecom Off Campus Drive 2018 | Apprentice Service Desk Analyst |B.E/B.Tech/B.Sc/BCA |Freshers

Company Name: British Telecom

Website: www.home.bt.com

Designation: Apprentice Service Desk Analyst

Job Location: Bangalore

Venue Location: Bangalore

Experience: Freshers

Batch: 2018

Qualification: B.E/B.Tech/B.Sc/BCA

Salary: Rs 2.84 LPA (Rs 23,650/Month)

Last Date: ASAP

Eligibility:

• Technical Qualification: E/B.Tech/B.Sc/BCA CS/IT Graduate)
• 2018 Batch only
• Candidates should not have any backlogs

Skills

• Understand BT products and services that they represent to a solid basic level and in depth Bt’s operational/service processes
• Due to their technical nature of their work , 1-2 months of formal training is required and these people are not script-driven call centre types but process-driven operations
• Good communication skill (English)
• Exposure/Basic knowledge in OS (Windows 7, 8 & 10, anti-virus), MS package (Outlook, 0365, Skype, MS Team, Hello for Business etc) general computer software’s.
• Will have the ability to identify, analyze and resolve basic planning/design requirements

Job Description:

• Act as a first point of contact, who demonstrate some customer care calls, such that customers who contact or are contacted are left ‘delighted’ with a positive experience with help of a senior SD resource
•  Works on the IT helpdesk incoming calls & E-chats and responds to resolve customer issues
• Manage supplier activities

Apply Mode: Online

To Apply Click Here